FAQs

• What are lab grown diamonds and why are they in vogue? 
  Lab grown diamonds are identical to natural or mined diamonds. Chemically, physically, and optically, identical to natural diamonds. 
  The origin of lab grown diamonds is different from mined diamonds, as lab-grown diamonds are created inside a lab using advanced technology to replicate the natural diamond growing process.
  
  

• Is there any return/ exchange policy?
  Regarding return/ exchange policy, it is totally up to the brand owner's discretion, and only after careful evaluation, we reserve the right to reject any returns that do not comply with Xtrnds work ethics and policy. 
  f you still have any questions about it, please feel free to contact us at _____.
  
  

• Is the cash on delivery option available,and what about the international delivery option?
  Need to confirm with the client. 
  
  
• Do I need to pay shipping/ delivery charges?
  There are no shipping/delivery charges within India. ( Need to confirm the answer) 
  What are the available payment options? Can I use my debit/ credit cards to purchase jewelry? 
  There are multiple payment options. You can pay through cash, debit card, credit card, or net banking.  Need to confirm with the client. 
  
  

• How can I track my order?
  Once your order has been submitted, our industrious team will email you on the progress. 
  You will be kept informed of the transportation process at every step via different options like SMS and email.
  
  

• How can I check the legitimacy and credibility factor of diamonds sold online? 
  Our industrious and diligent  team has significant experience when it comes to the diamond arena. It is important to buy from authentic websites and sources offering a lineup of high quality diamonds in various shapes and carat weights.
  Moreover our team is just a message or phone call away from answering all your queries.
  
  

• Are diamonds with a higher number of facets brighter? 
  Brightness in diamonds is a function of proportion, polish and symmetry and not related to the number of facets.
  The number of facets affects the pattern of the reflections in a diamond rather than overall brightness. 
  
  

• Do I get a certificate with my jewelry?
  Yes, each piece you order comes with a ____ certificate guaranteeing its authenticity.